For Swiss private and specialist clinics
Trust grows where someone is listening.
klinik.feedback collects structured feedback along the care pathway, consolidates public reviews and gives you solid figures for your quality report and referrer conversations.
Hosting in Switzerland and the EU · DE / FR / IT / EN · No health data in the questionnaire
Experience score
Mountainview Clinic
- Nursing 4.8
- Information 4.7
- Admission 3.8
New post-discharge response
Reviews from
- Medicosearch
- local.ch
- Comparis
- Post-discharge survey
One platform
From the admission interview to the quality report.
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One inbox instead of six portals
Public reviews and your own discharge survey arrive in one place. Communications and quality management finally work from the same source.
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No diagnosis, no findings
The questionnaires measure experienced quality, not medical data. Free-text answers can be redacted before they enter the analysis.
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Figures for the quality report
Analysis by specialty, treatment phase and period – exportable for internal reports and the executive board.
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Convince referring physicians New
Documented experience quality instead of anecdotes, prepared as a PDF for your next conversation with referring doctors.
Sample analysis of 528 responses
Nursing outstanding. Admission sluggish.
Free-text answers are condensed into topics automatically. You see not just the score but which ward needs relief, and from when a measure starts to show a measurable effect.
- Attentive nursing
- Clear medical explanation
- Wait at admission
- Quiet rooms
- Well-organised discharge
Privacy first
Patient data stays inside the clinic.
Hosting in Switzerland and the EU, no merging of data across clinics, no benchmarks against competitors and never a handover to advertising partners.
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Hosting in Switzerland and the EU
The application and database run with providers in Switzerland and the EU. Switzerland only on request.
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No data merging
No benchmarks against other clinics.
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No health data
No reconciliation with your clinical information system.
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revFADP and GDPR
Data processing agreement included.
Pricing
Simple. Transparent. Swiss software.
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Basic
Free trial
To get started: collect feedback and consolidate reviews.
- 1 site
- 4 languages (DE / FR / IT / EN)
- 50 draft replies per month
- Unified inbox
- Questionnaire along the care pathway
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Popular
Pro
On request
For institutions with several specialties and their own branding.
- Everything in Basic
- Multiple specialties analysed separately
- Role-based access
- Quarterly PDF report
- Export for internal quality reports
- Own domains for survey and delivery
- API access
- Priority support
All prices excluding VAT. Several specialties or sites? We are happy to quote.
What changes
Three things that are different after one quarter.
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Complaints reach you, not the internet.
A survey shortly after discharge catches dissatisfaction while it can still be resolved – rather than once it has become a public review.
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The quality report almost writes itself.
Instead of counting questionnaires once a year, you export continuous indicators by specialty and period.
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You identify the ward, not just the score.
A 4.6 says little. Knowing that admission stalls on Mondays is an actionable measure.
Ready to put patient experience on the record?
Set up in under a week. Multilingual, revFADP compliant, hosting in Switzerland and the EU.